FREE shipping on all orders over $150* — EASY returns online.

FAQS

 

MOST COMMON QUESTIONS:

Orders within Australia will be delivered within 3-5 business days from the day you place your order. Orders within New Zealand will be delivered within 10 business days from the day you place your order. Delivery may take longer in remote or regional areas or during promotional and sale periods. See our Shipping and Delivery page for more information.

We know what it’s like to miss out on that perfect piece, so that’s why we try our hardest to keep up with stock demands online. However, some popular items may sell out quickly. If you’re looking for something in particular that doesn’t seem to be available, please contact our Customer Care Team.

We strive to return your funds to you as quickly as possible. This can take up to 15 business days, as we are only able to begin processing a refund once we have received your returned items. Please allow for a little extra time during busy periods (such as Christmas, Easter or large sales) as it may take longer for Australia Post to get your package to us. For faster refunds, you may be eligible to return your goods in store. Please see our Returns Policy for more information. In this case, please be aware that it still may take a few days for your financial institution to return the funds to your account.

We’re so sorry you weren’t 100% happy with your purchase. To make things simple, we’ve created a guide for returning your item online. The short version is that we are happy to accept returns, as long as your item is eligible. This means:

It is within 30 days of when you received your item

The item is unworn, in its original condition and has tags still attached

You have a proof of purchase

Certain conditions may apply. It is best to see our Returns Policy for the full guidelines.

RETURNS AND EXCHANGES :

Due to personal hygiene reasons, we do not accept returns on swimwear, underwear and earrings.

We want you to be happy with your purchase and if you’re not, we want to help. Liz Jordan accepts returns on almost all items under the following conditions:

It is within 30 days of when you received your item

The item is unworn, in its original condition and has tags still attached

You have a proof of purchase

There are several ways to get your items back to us. Please see our Returns Policy for the complete step-by-step guide.

If you notice a fault or defect with any items in your order, please contact our Customer Care Team right away. We can arrange for the faulty item to be return free of charge and a replacement sent to you as quickly as possible.

We strive to return your funds to you as quickly as possible. This can take up to 15 business days, as we are only able to begin processing a refund once we have received your returned items. Please allow for a little extra time during busy periods (such as Christmas, Easter or large sales) as it may take longer for Australia Post to get your package to us. For faster refunds, you may be eligible to return your goods in store. Please see our Returns Policy for more information. In this case, please be aware that it still may take a few days for your financial institution to return the funds to your account.

Yes, we do. The standard procedures and requirements apply for the return of sale items. Please see the Returns Policy for more information.

SHIPPING AND DELIVERY:

Orders within Australia will be delivered within 3-5 business days from the day you place your order. Orders within New Zealand will be delivered within 10 business days from the day you place your order. Delivery may take longer in remote or regional areas or during sale periods. See our Shipping & Delivery page for more information.

When you order with us, you will first receive an order confirmation via e-mail. This is to notify you that your order was received by us and we are working on fulfilling it. Once your order is dispatched from our warehouse, we will send you a shipping confirmation with a unique tracking number. Simply enter your tracking number at Australia Post Tracking Page for up to date information on the status of your package. Sometimes it may take up to 24 hours for the tracking information to appear on the Australia Post website.

Unfortunately we are unable to change details of your online order after it has been placed. You will need to contact our Customer Care Team to resolve this issue.

Please ensure to the best of your ability that your order and delivery information is correct, as we are unable to make amendments after an order is placed. Unfortunately we cannot make changes to:

Delivery address

Colours and sizes

Adding or removing items

Applying discounts and rewards

Full order cancellations

If possible, you will need to accept the package and complete the Returns process to receive a refund, then re-order with the correct sizes, items or discounts. If you have any further questions, please contact our Customer Care Team.

On occasion we don't send everything you've ordered at the same time. Check your dispatch emails to see if any of your items will be arriving separately. If your order has been sent separately, you will receive two tracking emails and will be able to track each item online. Alternatively, if we have indeed left an item out, please contact our Customer Care Team.

We currently only ship to Australia and New Zealand.

We can deliver to PO Boxes, military addresses or Parcel Lockers within Australia. Deliveries to New Zealand must be sent to a street address.

SHOPPING ONLINE:

Not at all. We love our regular customers as well as those who are just looking for a one off treat. Simply fill your online shopping bag and complete the checkout process. You are then able to opt out of creating an account.

We believe in maintaining your privacy and the security of your personal information. Our website and payment provider is equipped with the most up-to-date online security protocols to ensure your information is kept out of dangerous hands. We do not store your credit card details directly. lizjordan.com.au uses eWay, a safe, online payment provider that uses an encrypted security measure (known as “Cookies”) to store your credit card information for easier checkout.

Have you ever wondered how your favourite websites remember what’s in your online shopping bag or have your login information all filled in and ready to go? That is the work of cookies, a tiny piece of encrypted data sent from a website to your computer that allow a website to remember your internet browser. This means a faster, easier process for you as an internet user – without sacrificing the security of your personal information.

Liz Jordan online accepts the following forms of payment:

Credit cards (Visa, Visa Debit, MasterCard, AMEX)

PayPal

Afterpay

It’s difficult to guess your size when shopping online, so we’ve created a simple Size Guide to help you compare your measurements and find your best fit. Happy shopping!

VOUCHERS AND PROMOTIONS:

Please click here for our promotional, discount and voucher Terms & Conditions.

Simply fill your online shopping bag and click through to Checkout. There will be a field to enter your promo code or voucher code. The discount will then be applied to your shopping bag.

In some instances you may be required to log in to your account in order to redeem a discount code or voucher. Are you trying to add more than one code per order? Many promotional codes and vouchers can only be used once per order or once in total. Check the Terms & Conditions of your voucher for details. If you are still having trouble redeeming your discount, please contact our Customer Care Team.

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