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ONLINE RETURN POLICY

You are welcome to a refund for the full cost of goods (excluding any delivery charges) within 30 days from the date you received your purchase.

We are not able to offer an exchange on returned items via our online store. To exchange an item please place a new order online for the different size, colour or item.

Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a return will not be accepted. Swimwear can only be refunded if it is unworn with the tags and hygiene strip still attached.

Please allow up to 15 working days from the date you send your items(s) back for your return to be processed in full. Refunds will be made to the original payment method only. Once your return has been processed you will be notified via th email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.


ONLINE RETURN OPTIONS - AUSTRALIA

Return your way! Pick from the following options to return your item.

We strongly suggest you purchase tracking for your postage so you can track your purchase on its way back to us. Once we receive the package please allow 24-48 hours for your refund to be processed. Once your refund has been processed you'll receive an email confirmation. Return costs will vary depending on your location and the weight of your parcel. All refunds exclude delivery charges.

Australia Post Returns Policy

Package your item(s) into the original parcel packaging or suitable new packaging. You must include your tax invoice email you received with your initial order or a copy of the returns slip when returning your items so we can correctly identify your order.

Then post your package to:

Liz Jordan Online Returns

PO Box 27 Liverpool,

NSW 1871, Australia

Parcel Point

Print your label and drop your return into your local ParcelPoint store in over 1,100 locations, open 7 days a week (fees apply). Fully tracked with return processed within 10 business days once we have received your return.

 

 

BOOK MY RETURN

Courier Pickup

Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this. Not available for Remote/Rural Areas.

                                                                                                                                                              

 

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ONLINE RETURN POLICY


TERMS & CONDITIONS

We want you to love your purchases. If you change your mind, we are happy to provide a refund or voucher within 30 days of purchase provided they are NOT final sale, unused condition, accompanied by original tags and a valid original receipt. For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear. Excludes delivery charges. All Final Sale items are non-refundable for change of mind.

Please allow up to 15 working days from the date you send your items(s) back for your return to be processed in full. Refunds will be made to the original payment method only. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.

Please contact our customer care team if you have any further questions. Our return policy is in addition to your rights under the Australian Consumer Law 

ONLINE EXCHANGES

We do not accept exchanges online, items sent back to us will be treated as a return and refunded in full. If you require a different size or product please place a new order at https://www.lizjordan.com.au 

ITEMS WE CANNOT REFUND OR EXCHANGE

For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange earrings, underwear and swimwear. All refunds exclude delivery charges.; All Final Sale items and Third Party Seller items are non-returnable and non-refundable for change of mind online. Change of mind includes unwanted, size, colour, design, fit and price.   These items are clearly marked on our product pages as well as invoices with the statement “This is a Final Sale item. All Final Sale items are non-returnable and non-refundable for change of mind online” or “This is a Third Party Seller item. All Third Party Seller items are non-returnable and non-refundable for change of mind online”. Faulty goods are excluded from this policy. Please refer to the INCORRECT OR FAULTY ITEM section.

IF YOU BOUGHT YOUR ITEM ONLINE

Please use the return options below to choose from and ensure you are following our Returns Policy.   All refunds exclude delivery charges.   Our Returns Policy is in addition to your rights under the Australian Consumer Law.

SALE ITEMS

All Sale items are non-refundable for change of mind, instore or online. Sale items are identified on the product page and your invoice with the statement “All Sale items are non-refundable for change of mind online”. Our normal refunds policy applies to any full price styles purchased in the same transaction as Sale styles. Faulty goods are excluded from this policy. If you discover a fault with a Sale style, please follow the returns policy.  

INCORRECT ITEMS OR FAULTY GOODS

As soon as you discover a fault, or if you received an incorrect item, please use the Contact Us form to send us a picture of the item and include a brief description of the fault. Once assessed and approved by our team or Third Party Seller, and if it is within six months from the purchase date, we will refund you back to the original tender type.   Items deemed as general wear and tear and not due to a manufacturing fault will not be refunded.

CANCELLATIONS AND ORDER AMENDMENTS

Please ensure all details provided are full and correct at the time you place your order. If you are using PayPal, please ensure your delivery address in PayPal is updated. Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

• Change of delivery address

• Changes to colours and sizes

• Adding or removing items

• Applying discounts or rewards

• Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

AFTERPAY RETURNS

Afterpay returns can be returned to our online warehouse. Please use the return options to choose from and ensure you are following our Returns Policy. This includes all 3rd party partner products.  

You are welcome to send the Sister Brand return to our online returns warehouse.

To contact AfterPay please click here.


ONLINE THIRD PARTY PRODUCT RETURNS


PRODUCTS PURCHASED VIA AMAZON, EBAY, CATCH, TRADEME, mydeal, ozsale and the market

Mosaic Brands sell their products on various Marketplaces in both Australia and New Zealand, including (but not limited to) Amazon, eBay, Catch, trademe, mydeal, ozsale, and The Market.   We do not accept online returns for products purchased via the above marketplaces. To return an item purchased from these websites, please place a return request back through the original website.

SISTER BRAND RETURNS

These products are identified on the product page and your invoice with the relevant brand name. If you wish to return a Sister Brand product you are welcome to send it back to us in accordance with our standard Online Returns policy.

EZIBUY RETURNS

You are welcome to return your Ezibuy product for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above.

THIRD PARTY PARTNER BRANDS RETURNS

You are welcome to return your products for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above.

CHANGE OF MIND

Health Essentials are non-refundable where you have simply changed your mind about products purchased in the following categories:

  • First aid kits
  • Hand sanitiser
  • Cleaning and masks
  • Anti-bacterial Wipes
  • Thermometers
  • Vinyl Gloves

Pre-order: Please allow up to 6 weeks for delivery.

 

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