FREE shipping on all orders over $150* —Easy Returns

ONLINE RETURN POLICY

We want you to love your purchase. You have the following options available if you change your mind:

  • If you made an online order and you change your mind, we will provide you with a refund only if you return your purchase to the LIZ JORDAN Warehouse.
  • If you made an online order and you change your mind, we will provide you with your choice of exchange or a Gift Card on LIZ JORDAN branded product, if you return your purchase to any NONI B store.

The change of mind policy is subject to the following conditions:

  • The item(s) must be in original condition and packaging: unworn, unwashed and all tags attached.
  • This excludes Final Sale Items and Third Party Seller Items. No refund, exchange or gift card will be provided, online or in store, for change of mind on all Final Sale Items or Third Party Seller Items.
  • Items must be returned, either in store or online, with proof of purchase. For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear. Returns must be received by us within 30 days of purchase, either in store or by LIZ JORDAN Warehouse.
  • Return shipping method and associated costs are the responsibility of the customer.
  • Return delivery costs for faulty or incorrectly supplied items will be the responsibility of LIZ JORDAN.
  • This policy does not affect your rights under the Australian Consumer Law, including consumer guarantees.
  • Please contact our customer care team by emailing customercare@mosaicbrandsltd.com.au if you have any further questions.

If you choose to return to LIZ JORDAN Warehouse, we recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. LIZ JORDAN is not responsible for returns that are not received. Items received by us at LIZ JORDAN Warehouse, after the 30-day return period will not qualify for a refund. In this case, the parcel will be returned to sender. Please allow 20 working days from the receipt of your return to receive your refund. Refunds will be processed in the same manner as your payment method at the time of purchase. You will receive an email notifying you once your refund has been processed.


ONLINE RETURN OPTIONS - AUSTRALIA

Return your way! Pick from the following options to return your item.

FREE STORE EXCHANGE-

Looking to exchange your item? Simply head into any of our LIZ JORDAN stores for a free exchange of your items within 30 days of placing your order.

*Applies to LIZ JORDAN Product only. This excludes Final Sale Items and Third Party Seller Items. No refund, exchange or gift card will be provided, online or in store, for change of mind on all Final Sale Items or Third Party Seller Items

 

We strongly suggest you purchase tracking for your postage so you can track your purchase on its way back to us. Once we receive the package please allow 24-48 hours for your refund to be processed. Once your refund has been processed you'll receive an email confirmation. Return costs will vary depending on your location and the weight of your parcel. All refunds exclude delivery charges.

Australia Post Returns Policy

Easy returns with Australia Post. Print your label & You'll be emailed tracking details to check the progress of your return back to our warehouse.

*Return fee: $9.15

Then post your package to:

BOOK MY RETURN

Parcel Point

Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 20 business days once we have received your return.

 

BOOK MY RETURN

Courier Pickup

Have your return collected from your location between 8am - 5pm business days using Parcel Point’s courier collection service. Fully tracked with return processed within 20 business days (fees apply).

 

 

BOOK MY COLLECTION

 

ONLINE RETURN POLICY


TERMS & CONDITIONS

We want you to love your purchases. If you change your mind, we are happy to provide a refund or voucher within 30 days of purchase provided they are NOT final sale, unused condition, accompanied by original tags and a valid original receipt. For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear. Excludes delivery charges. All Final Sale items are non-refundable for change of mind.

Please allow up to 15 working days from the date you send your items(s) back for your return to be processed in full. Refunds will be made to the original payment method only. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.

Please contact our customer care team if you have any further questions. Our return policy is in addition to your rights under the Australian Consumer Law 

ONLINE EXCHANGES

We do not accept exchanges online, items sent back to us will be treated as a return and refunded in full. If you require a different size or product please place a new order at https://www.lizjordan.com.au 

ITEMS WE CANNOT REFUND OR EXCHANGE

For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange earrings, underwear and swimwear. All refunds exclude delivery charges.; All Final Sale items and Third Party Seller items are non-returnable and non-refundable for change of mind online. Change of mind includes unwanted, size, colour, design, fit and price.   These items are clearly marked on our product pages as well as invoices with the statement “This is a Final Sale item. All Final Sale items are non-returnable and non-refundable for change of mind online” or “This is a Third Party Seller item. All Third Party Seller items are non-returnable and non-refundable for change of mind online”. Faulty goods are excluded from this policy. Please refer to the INCORRECT OR FAULTY ITEM section.

IF YOU BOUGHT YOUR ITEM ONLINE

Please use the return options below to choose from and ensure you are following our Returns Policy.   All refunds exclude delivery charges.   Our Returns Policy is in addition to your rights under the Australian Consumer Law.

SALE ITEMS

All Sale items are non-refundable for change of mind, instore or online. Sale items are identified on the product page and your invoice with the statement “All Sale items are non-refundable for change of mind online”. Our normal refunds policy applies to any full price styles purchased in the same transaction as Sale styles. Faulty goods are excluded from this policy. If you discover a fault with a Sale style, please follow the returns policy.  

INCORRECT ITEMS OR FAULTY GOODS

As soon as you discover a fault, or if you received an incorrect item, please use the Contact Us form to send us a picture of the item and include a brief description of the fault. Once assessed and approved by our team or Third Party Seller, and if it is within six months from the purchase date, we will refund you back to the original tender type.   Items deemed as general wear and tear and not due to a manufacturing fault will not be refunded.

CANCELLATIONS AND ORDER AMENDMENTS

Please ensure all details provided are full and correct at the time you place your order. If you are using PayPal, please ensure your delivery address in PayPal is updated. Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

• Change of delivery address

• Changes to colours and sizes

• Adding or removing items

• Applying discounts or rewards

• Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

To contact AfterPay please click here.

CONSUMER GUARANTEES

Our Returns Policy does not affect your rights under the Australian Consumer Law, including consumer guarantees. You have consumer guarantees that cannot be nor are they limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may have a right to a refund, exchange or any repair (if you choose to keep it). If you have purchased a product with a major fault, you have the right to ask for your choice of a refund, replacement or repair. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.

Further information is available here https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees. Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. Merchandise marked as a seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed.


ONLINE THIRD PARTY PRODUCT RETURNS


PRODUCTS PURCHASED VIA AMAZON, EBAY, CATCH, TRADEME, mydeal, ozsale and the market

Mosaic Brands sell their products on various Marketplaces in both Australia and New Zealand, including (but not limited to) Amazon, eBay, Catch, trademe, mydeal, ozsale, and The Market.   We do not accept online returns for products purchased via the above marketplaces. To return an item purchased from these websites, please place a return request back through the original website.

SISTER BRAND RETURNS

These products are identified on the product page and your invoice with the relevant brand name. If you wish to return a Sister Brand product you are welcome to send it back to us in accordance with our standard Online Returns policy.

EZIBUY RETURNS

You are welcome to return your Ezibuy product for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above.

THIRD PARTY PARTNER BRANDS RETURNS

You are welcome to return your products for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above.

ZIPPAY RETURNS ZipPay returns must be returned to our LIZ JORDAN Warehouse. We do not accept in store returns for ZipPay purchases. Please select the relevant return option to return your purchase.

AFTERPAY RETURNS Afterpay returns must be returned to our LIZ JORDAN Warehouse. We do not accept in store returns for Afterpay purchases. Please select the relevant return option to return your purchase.

OPENPAY RETURNS Afterpay returns must be returned to our LIZ JORDAN Warehouse. We do not accept in store returns for Afterpay purchases. Please select the relevant return option to return your purchase.

CHANGE OF MIND

Health Essentials are non-refundable where you have simply changed your mind about products purchased in the following categories:

  • First aid kits
  • Hand sanitiser
  • Cleaning and masks
  • Anti-bacterial Wipes
  • Thermometers
  • Vinyl Gloves

Pre-order: Please allow up to 6 weeks for delivery.

 

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