Delivery Delays
We are currently experiencing high demand. Due to this high demand we are experiencing some delays in processing orders and enquiry response times. You may also experience a delay in receiving your email shipment notification.
We apologise for any inconvenience this may cause. Our delivery partner Australia Post is experiencing delivery delays due to a high volume of parcels in their network as more people are now shopping online. At this time it may take a few more days than the standard time frames outlined below to get your delivery.
Items in your order may ship separately We are currently shipping items from multiple locations Individual items in your order may ship separately and arrive separately.
We’d like to thank our customers for their patience and understanding as we work through this challenging period.
| Shipping to Australia |
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Key Metro areas (Sydney, Melbourne, Adelaide, Brisbane, Perth) 3-5 business days (excluding weekends and public holidays). Regional areas up to 10 business days (excluding weekends and public holidays). |
| Shipping to New Zealand |
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At the checkout you have three delivery options:
Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from). If you are not home your parcel will be left at your front door with no signature required (Liz Jordan cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)
Enjoy no-fuss parcel pick up and returns with ParcelPoint, an affordable, trackable service that is available at hundreds of local stores. ParcelPoint services are open 7 days a week and are open late for your convenience. You can also make a return with ParcelPoint.
You will be notified via Email and/or text message (SMS) when your items are ready for collection, please make sure to bring photo ID when collecting your parcel.
It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. Liz Jordan is not liable for any costs associated with resending an order due to delivery address details being incorrect. If your order hasn’t arrived within 10 days for Australian deliveries or 20 days for New Zealand deliveries from the date of order or is damaged in transit, please email us customercare@nonib.com.au or call between 9.00am and 5.00pm AEST so that we can assist you.
Orders with multiple items may be split into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to partial orders.
During our very popular sale and promotional periods deliveries can take a little longer than usual to dispatch from our warehouse. Standard delivery times do not apply. If you haven't received your order within 24 working days please contact our customer care team. We will happily check the status of your delivery.
Once your online order has been processed, you will receive an order confirmation email with delivery tracking link so that you can track and trace your order at any time. Please allow up to 24 hours for your tracking number to be activated.
Please note: If you receive your shipment confirmation email over the weekend, your order will not be dispatched until the next business day, after which your tracking will be enabled.